City of Hillsboro - Water Service Line: Customer Reporting Tool

Water Service Line Material Identification Help Desk

What can we help you with today?

Uploading the results of my water service line material self-identification

Requesting an appointment for Hillsboro Water staff to identify my water service line material

Answering a question or helping with a different request

Submit Your Water Service Line Material Results & Photograph

Thank you for identifying the water service line material for your home or business. Please use the below form to submit your results, and a photograph of the test area. If needed, the step-by-step instructions to locate and identify the service line material can be referenced on Hillsboro Water’s Water Service Line Inventory webpage.

Request an Appointment for Water Service Line Material Identification

Hillsboro Water staff are available to visit your home or business and perform a material identification of your water service line. Please fill out and submit the following form to schedule an appointment.

Ask a Question or Submit a Different Request

Hillsboro Water staff are available to answer your questions about water service line materials and our water service line inventory project. Please fill out and submit the following form detailing your request and a staff member will contact you as soon as possible.

Approximate year home/building was constructed: The installation of water service lines containing lead was banned in Oregon in 1985. Therefore, if your home or building was constructed after January 1, 1986, then your service line has already been determined by Hillsboro Water staff to not be lead and your submission is not required at this time.

I am a: *

Full Name *

Address *

Phone Number *

Email Address *

Preferred Contact Method *

Who inspected the water service line at the above address to determine the material of the service line as it enters the home/building? * I personally inspected the water service line
I had a licensed plumber inspect the water service line*
Hillsboro Water staff
Other

*If a licensed plumber conducted the inspection, please provide the name of the plumber *

The service line material was determined to be made of: *

Upload Photograph
Please upload a photograph of your water service line. If you are unable to upload using this portal, you may submit a photograph via email to LeadTest@Hillsboro-Oregon.gov or provide a printed photograph to 150 E Main St. Third Floor, Hillsboro, OR 97123. Be sure to include your address if submitting your photograph with alternative methods. If you do not submit a photograph, we CANNOT accept your submission.

Hillsboro Water conducts customer service line identifications during normal business hours, Monday - Friday 9am - 4pm. We will review your request and contact you via your preferred contact method within five business days.

Is there any additional information, questions, or concerns you’d like to include?

Thank you for submitting your request!

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